If a payout or settlement appears in Taxomate but not in QuickBooks, Xero, or Wave, the marketplace import worked but the accounting posting step needs review.
Confirm the accounting connection is active in Settings > Connections.
Confirm required payment settings and Accounts & Taxes mappings are complete.
Open one pending payout or settlement and review its preview.
Send one settlement and confirm the result in your accounting software before sending more.
Reconnect the accounting connection only when Taxomate shows that the connection is expired, disconnected, or unauthorized. After reconnecting, do not send the same settlement again until you confirm that no matching entry already exists in your accounting software.
Wait when Taxomate shows that the settlement is still processing or when the accounting provider has a temporary error, such as a rate limit or maintenance response. Sending the settlement repeatedly can create duplicate entries after the provider recovers.
Contact support when a settlement is paused, a retry does not complete, or the message does not identify a missing mapping or setting. Include the settlement or payout ID, marketplace, accounting software, exact error message, and whether you already sent or reconciled the entry.
For Xero, do not delete or resend an entry that has a bank reconciliation until you confirm the correct process with your accountant. For Wave, reconnect when Taxomate reports an authorization problem; a rate-limit message alone does not mean you must reconnect.
