---
title: "Reconnect, switch company and repair setup"
description: "How to reconnect QuickBooks, Xero or Wave, fix a Wrong account message, switch company, and use Repair setup."
url: https://docs.taxomate.com/en/articles/12006065-reconnect-switch-company-and-repair-setup
collection: "Accounting FAQs"
updated: 2026-10-22
language: en
---

# Reconnect, switch company and repair setup

How to reconnect QuickBooks, Xero or Wave, fix a Wrong account message, switch company, and use Repair setup.

Go to **Settings** > **Connections** to manage the links between Taxomate, your sales channel and your accounting software.

## Reconnect when Taxomate lost access

Taxomate can lose access to QuickBooks, Xero or Wave. It can also lose access to Amazon, Shopify, eBay or Etsy. When that happens:

-   A red banner at the top of every page says **Taxomate cannot reach QuickBooks** and "Nothing is sent until you reconnect." It has a **Reconnect QuickBooks** button. If more than one connection is lost, the banner shows the most important one first.
    
-   The **Connections** page shows **Reconnect needed** next to the connection.
    
-   For QuickBooks, Xero or Wave, your notifications show one notification, for example **Reconnect QuickBooks to send 3 payouts**. The number is the payouts that wait. The same notification updates; Taxomate does not add a new one each day. It goes away when you reconnect.
    
-   For QuickBooks, Xero or Wave, Taxomate also emails the account users when it first cannot send. If you do not reconnect, it sends one reminder after 7 days and one after 30 days. Then it sends no more email about it.
    
-   Nothing is sent until the connection works again. For a sales channel such as Amazon, Shopify or eBay, the banner says that new settlements or payouts do not import until you reconnect. Settlements or payouts that are already imported can still be sent.
    
-   The banner goes away when Taxomate can reach the connection again. You cannot close it.
    

### One-click reconnect (QuickBooks and Xero)

1.  In the banner, select **Reconnect QuickBooks** (or **Reconnect Xero**). Taxomate opens the sign-in page of QuickBooks or Xero at once. When your QuickBooks sign-in expired, each payout page and Quick Setup also show **Reconnect QuickBooks**.
    
2.  Sign in to the **same company** that is saved on your account.
    
3.  Taxomate brings you back to the page where you started.
    

The return to your page works for 30 minutes in the same browser tab. After that, you land on the page that QuickBooks or Xero names, and you can go back to your page yourself.

### Reconnect from the Connections page

1.  Go to **Settings** > **Connections** and select the connection.
    
2.  If the connection has a problem, the page shows **Taxomate could not reach {QuickBooks}**. Select **Reconnect to {company name}**. If the company name is not known, the button says **Reconnect QuickBooks**.
    
3.  Sign in to the same company.
    

![Connections page with a Reconnect needed badge next to QuickBooks](https://staticfiles.gleap.io/ghelparticle/Bfbyynxda8gegqgWXrDlgrAK8JO8hxato37Ug1blqXpOZ1fq4xlhIBoNSWgONYOIn2HRyXqRA9X.png)

If QuickBooks or Xero is down, Taxomate checks again within an hour.

If the connection is healthy, the page also has **Reconnect QuickBooks** ("Sign in to the same QuickBooks company again."). Xero and Wave have **Reconnect Xero** and **Reconnect Wave** ("Sign in to Xero again if Taxomate lost access."). Etsy has **Reconnect Etsy**.

For Amazon, each marketplace has its own **Reconnect** button and a **Reconnect needed** badge. For Shopify, a store that needs it shows **Reconnect**. See "Renew Amazon Connection".

## "Wrong account": you signed in to a different company

If you sign in to a different QuickBooks company or Xero organisation than the one saved on the account, Taxomate shows **Wrong account**:

"You signed in to a different QuickBooks company. This account sends to {saved company}. Sign in to {saved company}, or use Switch company."

![QuickBooks page with a Wrong account notice](https://staticfiles.gleap.io/ghelparticle/72DeZvqGCW1VOnYaNQursEjfYekUfUCLSFrgUGWD3PBWU4HvRfnvo8Txjqil4zs0BUOIxxbHDaC.png)

You have two choices:

-   **Sign in to the saved company.** Select **Reconnect** and use the right login. Check which company you are signed in to in QuickBooks or Xero first.
    
-   **Move to the other company.** Use **Switch company** (below). Mappings are cleared.
    

On some pages, Taxomate does not offer **Switch company**. Then the message ends with "Sign in to {saved company} to reconnect."

## Refresh preferences (QuickBooks)

If you changed your currency, sales tax, multicurrency or inventory tracking settings in QuickBooks, select **Refresh preferences** on the QuickBooks page. Taxomate reads these settings from QuickBooks and saves them to your account. The page shows them under **Company**: **Multicurrency**, **Sales tax** and **Inventory tracking**.

## Switch company

Use **Switch company** when you want the account to send to a different QuickBooks company, Xero organisation or Wave business.

If you want to send settlements again to the new company, first delete their old entries with **More actions** > **Delete entries from** your accounting software. After the switch, Taxomate cannot delete entries in the old company. See "What if I switch my accounting software or open a new QuickBooks, Xero, or Wave account?".

A settlement can be partly sent. For example, the **Settlements** list shows **Part sent · rest awaits VAT** when some months are sent and the rest wait for VAT data. Before you switch, wait until all of its months are sent, or delete its entries.

After the switch, Taxomate does not send the rest of that settlement to the new company. The remaining months stay unsent. If you select **Send**, **Recent posting requests** shows this message:

"This settlement was partly posted to a different QuickBooks company than the one now connected. Remove the posted QuickBooks data or reconnect the original company, then post again."

For Xero, the message says "Xero organisation". For Wave, it says "Wave business". To fix this, connect the old company again with **Switch company** and delete the settlement's entries. Then switch back to the new company and send the whole settlement again. The steps are in "What if I switch my accounting software or open a new QuickBooks, Xero, or Wave account?".

For some older settlements, Taxomate cannot tell which company holds the sent months. Then it can send the rest to the new company. For this reason, finish or delete a partly sent settlement before you switch.

1.  On the connection page, select **Switch company**. It says "Disconnect this company and connect a different one. Mappings are cleared."
    
2.  Read the dialog **Switch your QuickBooks company?** It says:
    
    -   Your QuickBooks connection is removed.
        
    -   Switching company removes your saved account and tax mappings for this account. You will set up mappings again for the new company.
        
    -   Entries already sent to QuickBooks stay in QuickBooks. Taxomate does not delete them.
        
    -   Payouts not sent yet are matched to the new books when setup finishes.
        
3.  Select **Switch company**, or **Keep what I have** to stop.
    
4.  Sign in to the new company.
    
5.  Set up your mappings again. See "What are Accounts and taxes?" and "Marketplace mappings: what each setting does".
    

![Switch your QuickBooks company dialog with Keep what I have and Switch company](https://staticfiles.gleap.io/ghelparticle/oaPzWo0aNRi9R2ws6Nz4ThlGyHSDi6gbxtYQ9VKHa1wXqm4fSGj6cPJxNW80zF4pdmjs49EP5z3.png)

In Quick Setup, before any payout is sent, **Switch company** goes straight through with no dialog. If your account shares its Xero connection with other accounts, the dialog lists them, and only an account administrator can disconnect it.

To move to a different accounting app, see "Can I change the accounting system connection?".

## Repair setup

**Repair setup** is a card on the **Connections** page. It says "Review recorded setup problems that can stop posting." Each problem shows a status (**Action required**, **Checking**, **Recovered** or **Review required**), a title, the channel and marketplace, and how many settlements are affected. Depending on the problem, it links to **Review mappings** or **Review settlements**, or has **Contact support**. For some problems it shows the next automatic setup check. Taxomate checks again by itself.

If nothing is wrong, it says "No recorded settlement setup blocks. Each posting attempt still runs its normal checks."

### QuickBooks COGS tax code

If your QuickBooks company is outside the US and you use cost of goods sold, **Repair setup** also lets you pick the **COGS tax code**:

1.  Select **Load active tax codes**.
    
2.  Choose the **COGS marketplace** and the **COGS tax code**.
    
3.  Select **Review COGS tax code**, then confirm **Save COGS tax code**.
    

The new code applies to future COGS invoice lines. Existing invoices are not changed. You can also set it at **Settings** > **Inventory**. An account administrator must save this setting.

## Disconnect

**Disconnect QuickBooks** (or another provider) stops Taxomate from sending and removes your saved account, tax and item mappings. Entries already in your accounting software stay. To send again, connect again and run Quick Setup. Only an account administrator can disconnect Xero or Shopify, because other accounts can share them. Account members get an email.