--- title: "Sign in to Taxomate (email code, password, Google, Xero)" description: "How to sign in to Taxomate with an email code, password, Google, or Xero, and what to do if sign-in fails." url: https://docs.taxomate.com/en/articles/12006071-sign-in-to-taxomate-email-code-password-google-xero collection: "Account Management" updated: 2026-10-22 language: en --- # Sign in to Taxomate (email code, password, Google, Xero) How to sign in to Taxomate with an email code, password, Google, or Xero, and what to do if sign-in fails. Taxomate has four ways to sign in. Use the one you chose when you created your account. - **An email code.** This is the default. You do not need a password. - **A password.** - **Google.** - **Xero.** ## Sign in with an email code 1. On the Taxomate sign-in page, enter your **Email**. 2. Select **Email me a sign-in code**. 3. Open the email from Taxomate. It has a 6-digit code. 4. Enter the code on the **Check your email** screen. Taxomate signs you in as soon as you enter the sixth digit. The code works for 30 minutes. ![Check your email screen asking for the 6-digit sign-in code](https://staticfiles.gleap.io/ghelparticle/QbWg6jSkRZZ7QW9wsrQJ50RPn4dwe1W62PsL0aRgt3kQejIwIQXzRT4zjXns8WxWcPclzRTEtwY.png) ## Sign in with a password 1. Enter your **Email**. 2. Select **Sign in with a password**. 3. Enter your **Password**, then select **Sign in**. To go back to codes, select **Email me a sign-in code**. If you forgot your password, select **Forgot password?**. ## Sign in with Google or Xero - For Google, select **Continue with Google**. - For Xero, select **Continue with Xero** under "Signed up with Xero?". If you created your account with Google or Xero, sign in with that button. If the provider does not open, Taxomate says: "We couldn't open Google. Try again, or use your email." (It says Xero for Xero.) ## If you turned on two-step verification After your password, an email code, Google or Xero, you may see **Enter your authenticator code**. Open your authenticator app and enter the 6-digit code. See "Set up two-step verification". ## I did not get a sign-in code 1. **Check the email address.** Use the email you used when you created your account. Taxomate shows the **Check your email** screen for every email address. If no Taxomate account uses the address, Taxomate sends that address an email with the subject "No Taxomate account for this email" instead of a code. If the address is not valid, the screen says "We could not send a code to this email. Check it and try again." 2. **Look in your spam, junk and promotions folders.** The subject of the email is "Taxomate login code". 3. **Wait for the timer.** After a code is sent, the screen shows "Send a new code in 0:xx". The wait is about a minute. When the timer ends, select **Send a new code**. The screen says "New code sent. Use the latest one." Older codes do not work. 4. **Use a different email.** On the code screen, select **Use a different email** if you signed up with another address. 5. **Try another method.** If you signed up with Google or Xero, use that button. If you have a password, select **Sign in with a password**. 6. **Contact support.** On the code screen, select **Contact support** under "Can't sign in?". If the code is wrong, the screen says "That code didn't match. Check the latest email from Taxomate, or send a new code." If you try too many times, it says "Too many attempts. Wait a minute before you enter another code." ### My account is locked If you see "Your account is locked after too many attempts," select **Reset your password** to unlock it. ## Reset a password you forgot 1. On the password sign-in screen, select **Forgot password?**. 2. Enter your email and select **Send reset link**. 3. Open the email and use the link. It works once. 4. On **Set a new password**, enter a new password and select **Save password and sign in**. Taxomate signs you in when you save it. It signs you out on your other devices and browsers. The screen says "If an account uses {your email}, we sent it a link." If you do not see the email, check your spam and promotions folders. If you signed up with Google or Xero, sign in with that button instead. Use **Send another link** after the timer ends. If the link has expired, select **Request a new link**. ## Create a new account Sign-up has two steps on one page. 1. Enter your **Work email** and select **Continue**. If an account already uses the email, the page says so and links to **Sign in**. 2. Enter your **First name** and a **Password**. The password needs 12 or more characters, upper and lower case, a number, and a symbol such as ! # or ?. The rules show as you type. 3. Optional: the check box "Email me Taxomate product updates and e-commerce accounting tips." is **off** by default. Select it only if you want these emails. You can unsubscribe at any time. 4. Select **Create account**. 5. On **Verify your email**, enter the 6-digit code that Taxomate sent. Then select **Verify and continue**. You start a 14-day free trial. Quick Setup comes next, and it asks which sales channel you use. You can also sign up with **Continue with Google** or **Sign up with Xero**. By creating an account, you agree to the Terms of Service and Privacy Policy. ## Signed in to the wrong company in QuickBooks, Xero or Wave? This is different from signing in to Taxomate. During Quick Setup, if you sign in to a different accounting company than the one saved on the account, Taxomate shows **Wrong account**. See "Reconnect, switch company and repair setup". ## Signed out too soon? If you see "Your sign-in timed out. Sign in again.", start sign-in again from the first screen. If you changed or reset your password on another device or browser, Taxomate signs you out here. Sign in again with your new password.