A. Request Report from Amazon Seller Central
First, check in your Amazon Seller Central under Reports > Payments > All Statements to confirm if settlement files are available for direct download.
If the settlements are showing a Request button in Amazon, please click request on each settlement that you want to be imported into taxomate.
Once each settlement is requested and becomes available, head back to taxomate to request your settlement be imported.
Please note: Due to Amazon's API limitations, importing may take some time. If you are on Settlement Version V2 (see below) and no settlements have been imported into taxomate please contact support.
B. Settlement File Version Issue
Currently, taxomate only works with Settlement Version 2. In the next few weeks we will be releasing an integration with Settlement Version 1. To check if Settlement V2 is available head back over to Reports > Payments > All Statements. For each settlement period in the action column you should see Download Flat File V2.
If Download Flat File V2 is missing then please send an message to Amazon Seller that states: "Please enable the new flat file V2 format settlement reports for my Amazon Seller account". Please request Amazon Seller support convert your settlements to the newer Settlement Version 2 (Flat V2) format.
You may need to raise the case several times or escalate to ensure a qualified support rep from Amazon.
Once Amazon Seller Support confirms they have converted the settlements, head back to taxomate to request your settlement be imported.
C. Merchant Fulfilled Network (MFN) Issue
If you only sell through MFN and not FBA you may have to create one FBA product listing. This should automatically activate the flat file V2 report.
Once you confirm Settlement Version 2 is available, head back to taxomate to request your settlement be imported.
Still have an issue? We can always Contact us for further assistance.